System Outages

Title (click for details)LocationIssue StartedLast Update

Respondus Unavailable [Resolved]

Monday, July 25 10:11 AM Monday, July 25 10:28 AM
Resolved on Monday, July 25 12:11 PM The Respondus issue on the Manage-hosted site ( has been resolved.  Thank you for your patience and cooperation.
We are currently experiencing an issue with Respondus on the Manage-hosted site ( We are actively working on the issue.  Thank you for your patience and cooperation.

SAS Reportal and Pace Web Applications Excel Issue

Wednesday, July 20 5:34 PM

We are currently experiencing an issue affecting the Excel export for the SAS Reportal and Pace Web applications.  Any users who have created their own program code (stored processes) will need to make changes in their code within the SAS Reportal as specified below.  Users who only run reports do not need to make any changes.

All SAS stored processes that are failing using Excel as default output due to the latest Microsoft patch KB3115262 installed on 7/14/2016 will need to make changes within the code.  For SAS Stored Processes, the solution is to change the file extension to .xml and use tagsets.excelXP as its output destination as follows:

filename=temp.xls --> should be changed to filename=temp.xml

tagsets.msoffice2k --> should be changed to tagsets.excelXP

This needs to be implemented in all Reportal Stored Processes that use Excel as default output (i.e. stpsrv_header and _odsdest). You can  do a search on either stpsrv_header or _odsdest to find .xls and tagsets.msoffice2 to find where the changes will need to be made.  If you encounter additional issues, please open a Pace help desk ticket at

Pace Web Applications – for any web applications which have Export To Excel capabilities that might be failing, especially in IE, due to a Microsoft Security patch,  ITS is currently working on a solution and will post it as soon as becomes available.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Wireless Upgrade

Various Locations Wednesday, July 13 1:01 PM Sunday, July 31 1:01 PM

*UPDATE – 7/13/16* 

As mentioned in our previous communication, the old wireless network (PACE-WIRELESS & PACE-OPEN) have been permanently retired as of July 11th.  If you have not yet done so, please connect to our new wireless network (PACE-WIFI & PACE-GUEST).  Details below: 

As a reminder:

PACE-WIFI is for students, staff, and faculty (uses MyPace Portal username and password), as well as contractors (_tmp) who have been granted wireless access

PACE-GUEST is for visiting guests (uses a wireless guest account and password provided by a Pace sponsor) 

For more information about the new wireless network, please visit  If you’d like to leave feedback, you can do so at

For questions, or if you experience any issues while trying to access the new network, please contact the ITS Help Desk at (914) 773-3333, (, or online at

Banner Maintenance

Sunday, July 24 4:00 AM Sunday, July 24 10:00 AM
The Banner Production Database (Banner INB and Banner Self-Service) and all related Third Party Products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.) will be unavailable while we perform maintenance.

ePortfolio (Mahara) Maintenance

Tuesday, July 26 6:30 PM Tuesday, July 26 7:30 PM
The ePortfolio system ( will be unavailable during this time while we apply a necessary security patch. You can find information on what has been fixed in the changelog at

Wireless Network Maintenance

Wednesday, July 27 7:00 AM Wednesday, July 27 8:00 AM
There will be intermittent wireless service while we perform maintenance work.

Pharos Uniprint 9 Upgrade

Monday, August 08 9:00 AM Thursday, August 11 2:00 PM

We will be updating the Pharos printing software system along with a number of outgoing Canon printers that have reached their end-of-lease period.  The implementation and configuration will be performed in stages during the week of August 8th-11th (Monday-Thursday).  During this time, local printing should be set up in all affected areas to accommodate students due to brief intervals of time where printing may not be available in specific locations.  Students will be required to download the new print client (coming soon) in order to print remotely to the new Pharos system.  Please see the general schedule below.

Week of 7/25 – Delivery of new Canon printers will begin for the Computer Resource Centers and Libraries.  Some of the current printers in these areas will be disconnected and sent back to Canon during this time.  The new printers will be assembled and prepped, but will remain dormant until the Pharos upgrade is completed.

Week of 8/1 – Towards end of the week, some of the areas with selected individual printers should receive a replacement printer model.  The outgoing printer will be disconnected and removed.  The new printer will be assembled and prepped, but will remain dormant until the Pharos upgrade is completed.

Monday 8/8 – Beginning at 9:00am on Monday, all Pharos printing will be disabled and affected areas will be switched to local printing, while the Pharos system is prepped for the upgrade.  At 12pm, the database migration and server application work will commence and will take several hours.

Tuesday 8/9 – Thursday 8/11 – Front-end application installations, configuration, and testing between printers and computers in labs/libraries will begin, as well as installation and testing of the remote print client.  Additional Canon printers will continue to be delivered and set up during this time.  On Thursday at 2:00pm, the new Pharos software system will go live.

Special Note: The dates and times listed above are subject to change, depending on unforeseen circumstances.

Final Blackboard Migration

Monday, August 22 9:00 AM Monday, August 22 12:00 PM
As part of the final phase of the Blackboard migration, all Summer I courses - including Nactel, iPace, ELI, and CPE courses that ran on Blackboard ( during Summer I - will be unavailable while they are migrated to the Manage-hosted environment.  All Summer II 2016 courses and other semesters (Including Communities) will not be affected by this work.  Please note: The Blackboard login page ( will revert to a single login for all courses after the migration is completed.  For updates and details on the Blackboard Migration, please visit

Recurring Maintenance

Blackboard Learn - Daily Morning Maintenance

Monday-Friday, 5:00 AM - 6:00 AM

Blackboard Learn - Weekly Maintenance

Sunday, 4:00 AM - 4:30 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month