System Outages

Title (click for details)LocationIssue StartedLast Update

Banner Access Intermittently Unavailable [Resolved]

Tuesday, August 21 11:45 AM Tuesday, August 21 12:00 PM
Resolved on Tuesday, August 21 1:25 PM The intermittent access issue affecting Banner has been resolved and all services are operating normally. We will continue to monitor all systems. Thank you for your patience and cooperation.

SERVICES AFFECTED: Banner

WHAT IS THE INCIDENT:  Some users are currently experiencing an issue accessing Banner.  We are investigating the issue and working to get it resolved as soon as possible.  Thank you for your patience and cooperation.

Cannot Upload Kaltura Videos in Blackboard

Tuesday, August 21 11:40 AM

SERVICES AFFECTED: Uploading Kaltura Videos in Blackboard

WHAT IS THE INCIDENT: Students are not able to upload Kaltura videos to Blackboard courses.  We are investigating the issue and working to get it resolved as soon as possible.  Thank you for your patience and cooperation.

Wireless Network Unavailable [Resolved]

PLV & Law School Tuesday, August 21 9:45 AM Tuesday, August 21 10:08 AM
Resolved on Tuesday, August 21 10:45 AM The connection issue with the PACE-WIFI and PACE-GUEST network on the Pleasantville and Law School campuses has been resolved.  Thank you for your patience and cooperation.

SERVICES AFFECTED: PACE-WIFI & PACE-GUEST

WHAT IS THE INCIDENT:: We are currently experiencing a connection issue with the PACE-WIFI and PACE-GUEST network on the Pleasantville and Law School campuses.  We are investigating the issue and working to get it resolved as soon as possible.  Thank you for your patience and cooperation.

Issue Signing into Banner [Resolved]

Monday, August 20 10:00 AM Tuesday, August 21 10:10 AM
Resolved on Monday, August 20 12:40 PM The issue affecting Banner has been resolved and all services are operating normally. Thank you for your patience and cooperation.

SERVICES AFFECTED: Banner

WHAT IS THE INCIDENT: Some users are currently experiencing an issue signing into Banner.   We are investigating the issue and working to get it resolved as soon as possible.  Thank you for your patience and cooperation.

Exchange Email Search Feature Unavailable

Thursday, July 26 4:00 PM Thursday, July 26 4:27 PM
Update from Tuesday, August 07 12:30 PM The search feature issue affecting mailbox searches on the server for Staff, Faculty and departmental mailboxes has been resolved and are operating normally.  ITS Technicians are continuing to resolve issues affecting Student accounts. 
Update from Thursday, August 02 1:45 PM Our technicians are still working on resolving the issue affecting the search feature in Outlook Web App (email.pace.edu) and Outlook Client. We are in the process of rebuilding the search indexes to resolve this issue.
Update from Monday, July 30 4:30 PM ITS technicians are continuing to troubleshoot the issue with the search feature in Outlook Web App (email.pace.edu) and Outlook Client affecting mailbox searches on the server. 
Update from Friday, July 27 11:30 AM Our ITS technicians are currently working with Microsoft support to troubleshoot and resolve this issue as soon as possible.

SERVICES AFFECTED: Exchange Email

WHAT IS THE INCIDENT: We are experiencing an issue with the search feature in Outlook Web App (email.pace.edu) and Outlook Client affecting mailbox searches on the server.  Local searches in the Outlook client will still work for cached content, but the “Find more on the server” option will not work. We are aware of this issue and are investigating. Thank you for your patience and cooperation.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Banner and MyPace Portal Maintenance

Thursday, August 16 5:00 PM Monday, August 20 8:00 AM

COMPLETED (8/19, 11:45AM) – The scheduled maintenance for Banner Production Database and MyPace Portal has been successfully completed ahead of schedule.  All systems are back online and accessible.

WHAT IS HAPPENING: The Banner Production Database and MyPace Portal (As well as any system that is integrated with Banner) will be unavailable due to necessary changes to the Banner System.

SERVICES AFFECTED: All services that directly read or write to the Banner System will not be available during this outage including:

  • Student Services that are accessed through the MyPace portal including viewing of grades, requesting a transcript, making a payment or viewing / updating of class schedule.
  • Faculty and Staff ability to view your leave balance, payroll information, student registration, Banner INB and employee self-service.

Note: Banner (INB & SSB), Degree Works, R25 Event Scheduling, and MyPace Portal (portal.pace.edu) will be unavailable for the duration of this outage.

SERVICES NOT AFFECTED: The following services will not be impacted due to the fact that they do not directly interact with Banner.  Services include:

  • Email
  • Pace Website
  • Web Help Desk (help.pace.edu)
  • Blackboard eLearning System
  • Blackboard Transaction System (1Card System)
  • Listservs (lists.pace.edu)
  • Kronos (Timesheets)
  • Chrome River (Online Travel & Expense)
  • Starfish
  • People Admin
  • ePortfolio
  • Off-Campus Access to Library Databases
  • Simbridge, Titanium Schedule, Innopac, SharePoint 2010

Recurring Maintenance

Blackboard Learn - Daily Morning Maintenance

Monday-Friday, 6:45 AM - 7:30 AM

Blackboard Learn - Weekly Maintenance

Sunday, 4:00 AM - 4:30 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM