System Outages

Title (click for details)LocationIssue StartedLast Update

Email Partially Unavailable [Resolved]

Thursday, August 25 2:13 PM Thursday, August 25 5:26 PM
Resolved on Thursday, August 25 3:03 PM The issue affecting access to a small percentage of student email accounts has been resolved.  If you are still experiencing any issues, please contact the Help Desk at (914) 773-3333.  Thank you for your patience and cooperation.
There is an issue affecting a small percentage of student email accounts, which is preventing them from being accessed at the moment.  We are actively working to resolve the issue and restore access.  Thank you for your patience and cooperation.

Blackboard Course Copy Unavailable [Resolved]

Wednesday, August 24 12:46 PM Wednesday, August 24 1:18 PM
Resolved on Wednesday, August 24 4:43 PM The issue affecting the course copy function in Blackboard (https://blackboard.pace.edu) has been resolved.  Thank you for your patience and cooperation.  If you still experience issues with course copy, please contact the Office of Academic Technologies via email acadtech@pace.edu or by phone at (914) 773-3664.
We are experiencing an issue affecting the course copy function in Blackboard (https://blackboard.pace.edu).  When a faculty member initiates a course copy, the process is queued but does not complete.  We are working with Blackboard support to resolve the issue as soon as possible.  Thank you for your patience and cooperation.

Lynda Blackboard Mashup Unavailable

Thursday, August 18 12:42 PM Thursday, August 18 1:17 PM
Update from Wednesday, August 24 3:00 PM The Lynda.com mashup tool in our Blackboard Learn system (https://blackboard.pace.edu) remains unavailable pending contract renewal and partnership agreement execution between Lynda.com and Blackboard.   Lynda.com expects to have this issue resolved in the next two weeks and normal access should be restored after that.  In the meantime, ITS has developed a temporary fix for this issue and has created a video tutorial detailing the process.  You can view the video tutorial by visiting: Embedding Lynda into Blackboard Video Tutorial
Lynda.com  is experiencing an issue which is disrupting communication with Blackboard. The Lynda.com mashup tool is currently unavailable in our Blackboard Learn system (https://blackboard.pace.edu).  We are working with the vendor to resolve the issue.  Thank you for your patience and cooperation.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

ePortfolio (Mahara) Maintenance

Thursday, August 25 7:00 PM Thursday, August 25 8:00 PM
The ePortfolio system (https://eportfolio.pace.edu) will be unavailable during this time while we apply necessary updates.  You can find more information at https://launchpad.net/mahara/+milestone/16.04.3.

Network Maintenance

NY Campus Saturday, August 27 12:00 AM Sunday, August 28 6:00 AM
Our Internet Service Provider will be performing maintenance work during both nights. During this time, all NYC inbound and outbound Internet (wired/wireless) service, as well as all inbound Email and Skype/Lync service on the NYC server will be intermittently affected.

Recurring Maintenance

Blackboard Learn - Daily Morning Maintenance

Monday-Friday, 5:00 AM - 6:00 AM

Blackboard Learn - Weekly Maintenance

Sunday, 4:00 AM - 4:30 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month