Current Issues View Previous Issues

  • Heartbleed Bug Alert

    Thursday, April 10 2:41 PM

    You might have heard of a bug that has been affecting servers called the “Heartbleed Bug”  in some versions of OpenSSL. OpenSSL is widely used technology that encrypts data transferred online. 

    As of Thursday, April 10th, ITS has determined none of our major systems were affected by this OpenSSL flaw.  This includes:

    •    Email
    •    Blackboard
    •    Banner
    •    Portal
    •    Pace Homepage (www.pace.edu)

    We are currently running full scans across our network to ensure that we have checked all online systems and are implementing steps to detect activity related to this bug.

    Where can I find more information on this bug for my personal accounts?
    Users can view Mashable’s article: The Heartbleed Hit List: The Passwords You Need to Change Right Now. The page is updating periodically.

    How do I set up good passwords?
    ITS recommends that you follow good password practices.  Click here for more details on setting strong passwords and best practices.

    ITS is strongly recommending that users be particularly vigilant about phishing schemes that might be a result of this bug.  Do not click on suspicious email or unknown links in emails.  For more details on scams and phishing schemes go to our Potential Risks with Email and Internet page.

  • Scam Calls Impersonating the Help Desk

    Thursday, March 27 2:37 PM

    Please be aware that there have been scam calls that are attempting to trick users into providing them access to their computers by pretending they that they are calling from the Help Desk. They do not identify themselves by name nor are they providing an explanation of why they are making the requests to run commands that are unnecessary.  If there was any need for ITS to contact a user, we make sure to provide all the information necessary.  If users have any doubt, they should write down the information, hang up on the caller and then call the ITS Help Desk.  This will help in validating the callers.

  • Blackboard Known Issue: Error When Viewing a Particular Assignment

    Wednesday, March 19 2:39 PM

    When trying to view a particular attempt for an Assignment, the instructor receives a "red banner" error. If a student tries to submit an assignment with an attachment that has a 126+ character file name length and also contains spaces, or if the student’s filename has "illegal characters," an error will be given when viewing that assignment. Examples include:
     
    - A file name with 126 or more characters, such as:
    This here is a 126 character doc file name with spaces This here is a 126 character doc file name with spaces This here is a 1.doc
     
    OR
     
    - A file name with “illegal characters,” such as spaces, dashes, and brackets:
    Lab 4 Prelab – <Student Name>.doc
     
    Read the resolution/workaround at: Bb Known Issue: Viewing a Particular Attempt for an Assignment Throws an Error.


  • Google Apps for Education Notice: Misfiled Gmail Messages

    Wednesday, January 29 3:15 PM

    Google has notified us that some students may have been affected by a recent issue in Gmail that caused some actions you took (e.g. deleting a message, marking it as spam, or moving it to a folder) while viewing a message to be inadvertently applied to a different message. The issue occurred between January 15 and January 21. It affected only actions you took in Gmail for iOS, Gmail in a mobile browser, and Gmail Offline, and not Gmail in a web browser or Gmail for Android.

    The issue is now fixed. Student that were affected will be receiving an email notification from Pace University ITS Help Desk.  Affected students will need to take action to re-file their affected messages in Gmail by February 14, 2014.

    What to do if affected?

    Google is recommending that users check their Trash and Spam folders for any items that they didn’t intend to delete or mark as spam. Users can restore any misfiled messages by moving them back to their Inbox or intended folder.

    IMPORTANT: These messages must be moved from the Trash and Spam folders by February 14 (messages are permanently deleted 30 days after they’re placed in the Trash). Also, you may find messages in the Inbox that were originally intended for Trash, Spam or other folders, and will need to move these messages.

  • Java Compatibility and Updates

    Thursday, January 23 11:48 AM

    As many of you are aware, Oracle has been releasing new versions of their product (Java) frequently, especially in recent years.  This is largely due to  the fact that hackers and cyber criminals target Java creating exploits and security risks.  Unlike new releases of software applications, vendors and users like ourselves do not get access to the updated version prior to its release date by Oracle.  Due to this, vendors and administrators are not able to adequately test or predict what issues may arise once the new versions are released. 

    The recent update from Java 7 update 45 to Java 7 update 51 has been especially difficult due to security requirement changes. For more information on Java compatibility issues, please visit our Supported Applications and the Java Compatibility pages.  Please refer to these pages as we move forward.  ITS and FIS will continue to evaluate resolutions to manage the compatibility issues between versions.

  • Spam Email Filtering Notice: Changes Regarding Your Email Spam Quarantine Mailbox Beginning Saturday, December 7th

    Monday, November 25 4:56 PM

    We have been notified by Microsoft, the vendor providing our spam email filtering system - Exchange Online Protection (EOP), that they are making a change to their service.  As a result, beginning Saturday, December 7th, you will no longer have email delivered to a spam quarantine mailbox, currently accessible at https://quarantine.messaging.microsoft.com.  Instead, email flagged as quarantined spam will be delivered to the Exchange "Junk Folder" within Outlook or OWA (https://email.pace.edu).  This will typically be a small number of email items as the majority of blatant spam email is caught and deleted by EOP.  In addition, you will no longer receive a daily quarantine email summary since the quarantined mail will be in your junk folder.
     
    Note:  Students whose Pace e-mail accounts are still on Google do not have a junk folder.  As a result, mail typically quarantined will be delivered to your Inbox.  Again, this will be a small number of email items because blatant spam email is deleted by EOP.  Students can migrate their mail to Exchange at http://www.pace.edu/goexchange
     
    Additional information can be found at: Email Filtering.  Thank you for your patience and cooperation.

  • Thursday, October 17 10:10 AM

  • Student Email Migration from Google to Exchange

    Friday, October 04 4:02 PM

    Updated - Monday, April 21 10:15 AM ITS has begun to manually move student accounts from Google to Exchange.  Students will be notified via email when their accounts are ready to be migrated.  Please follow the instructions listed in the email.

    Please note: Students are still able to use the Early Migration Opt-In Tool during this time.

    For further information and/or updates, please continue to check the Student Email Migration to Outlook Exchange website.

    Updated - Wednesday, January 29 10:56 AM ITS would like to remind all students that we will be transitioning Pace student email accounts from Google Apps (https://google.pace.edu) to Pace’s Microsoft Exchange email system (https://email.pace.edu).   An initial email was sent to all students on Wednesday, October 2nd to summarize the migration.

    We are strongly recommending that students take advantage of the self-migration tool that is listed below by Sunday, March 16th.  After this date, ITS will manually begin moving student accounts.  Students will be notified via email when their accounts are ready to be migrated.  Please follow the instructions listed in the email.  For further information and/or updates students can reference our Student Email Migration to Outlook Exchange website.

    Prior to initializing the migration, there are a few steps users can take to ensure the migration process occurs without issues.

    - Step 1: Check to make sure you have IMAP enabled within your Pace Google settings.
    - Step 2: Search your mailbox folders for any emails from ‘Orgsync (orgsync.com)’ and ‘livingsocial.com’ and then delete them.  Also make sure to empty your Trash folder when finished.
    - Step 3: If the events in your calendar are not critical, clear the entire calendar prior to starting the migration..  Instructions for how to do this can be found here.

    Where can I go for more information or help on the migration?

    - Student Email Migration to Outlook Exchange website
    - Student Outlook Exchange Migration FAQs website
    - To set up your Blackberry, Droid, iPhone, or Windows Mobile device visit: Mobile Phone Setup Reference 

    show more updates

    We have begun the process of transitioning Pace student email accounts from Google Apps (https://google.pace.edu) to Pace’s Microsoft Exchange email system (https://email.pace.edu).  There is a tool in place, available at http://www.pace.edu/goexchange that will allow you to schedule your account migration from Google to Exchange at your convenience.  It may take several hours or a couple of days for the migration to be completed, depending on the size of your account and the volume of accounts queued for migration.  For additional information on this initiative visit either Student Email Migration to Outlook Exchange or Student Outlook Exchange Migration FAQs.  Thank you for your patience and cooperation.

  • New Wireless Technology Updates: Information and Schedules

    Friday, May 03 12:11 PM

    Updated - Monday, January 27 11:53 AM 41 Park Row and 163 William St. locations on the NY Campus have been migrated to the new PACE-WIRELESS/PACE-OPEN network over the 2014 Winter break.  For further location updates please go to our Wireless Access Location site.

    Updated - Friday, November 22 2:13 PM ITS has been steadily upgrading the wireless network to an improved Cisco-based system since May and much progress has been made.

    • NYC Campus – All buildings, except 41 Park Row and 163 William Street are now on the new PACE-WIRELESS network.

    • PLV Campus – All buildings, except Martin Hall, North Hall, and the Townhouses are now on the new PACE-WIRELESS network.

    • BRC Campus – Due to the planned sale of this campus, there are no plans to upgrade the wireless network.  Note: West Hall is running the new PACE-WIRELESS network for testing purposes.

    Please note:  During remaining upgrades, both the existing and new wireless network systems will continue to work simultaneously until the existing system is completely removed. When roaming between the new and existing networks, users will need to reconnect to the active network in that particular location.  However, the wireless connectivity may be down for a short time during the installation process.

    The network name changes users will see are below:
    • Pace_Connect will now be called PACE-OPEN
    • Pace_Secure will now be called PACE-WIRELESS

    Upgraded locations and upcoming scheduled migration dates can be found at the following site: Wireless Access Locations. Additional updates and/or information on the new Cisco network is posted on the following site: Configuring Wireless.

    Updated - Thursday, May 22 2:11 PM When roaming between the new and existing networks, users will need to reconnect to the active network in that particular location.

    Note: The wireless connectivity may be down for a short time during the installation process. 

    The network name changes users will see are below:
    • Pace_Connect will now be called PACE-OPEN
    • Pace_Secure will now be called PACE-WIRELESS

    If you are interested in checking out the new technology over the next few weeks, go to any of the following locations which now include the new wireless network technology:
    • Law School (WP)
    • 140 William St. (NY)
    • CSO office areas (NY-2nd floor 1 Pace Plaza)
    • CRC lab (PLV-2nd floor Willcox Hall)
    • West Hall (BRC)

    As we complete areas throughout the summer, updates to those locations can be found at the following site: Wireless Access Locations.  Additional updates, information on the new Cisco network, and/or rollout schedules for the new services will be posted on the following site: Configuring Wireless.

    show more updates

    ITS is migrating to a new and improved Cisco wireless network!  Starting mid-May, we will begin the migration process at NY’s 1 Pace Plaza building (with the exception of Maria’s Tower).  During this upgrade, both the existing and new wireless network systems will be working simultaneously until the existing system is completely removed. 

  • Microsoft Exchange Server Upgrade: Starting Monday, April 15th

    Thursday, April 11 10:41 AM

    Updated - Monday, September 23 2:41 PM As we announced in April, the upgrades we are making to Microsoft Exchange will happen in several stages.  The latest upgrade scheduled for Wednesday, September 25th, will include a new look for the Outlook Web Access (OWA) login page (http://email.pace.edu).  No other changes will be made to the system at this time.

    Additional information regarding this initiative can be found on the Microsoft Exchange Server 2013 Upgrade site.

    Over the next several months, ITS will be upgrading our Microsoft Exchange server hardware and software.  The upgrades will allow for a more robust system, with new features and increased storage quotas. 

    While the upgrade is in progress, users may see references to emailnyc.pace.edu or emailwst.pace.edu in their mail clients.  Some mail clients may require configuration changes to continue to function.  Please review the table on the following site Microsoft Exchange Server 2013 Upgrade and take note of any changes required for the mail client you use. 

    Once the upgrade to Exchange Server 2013 is complete this summer, emailnyc.pace.edu and emailwst.pace.edu will no longer be required and all users will be able to use email.pace.edu again.

    Please check back here or the above website for updates.
    Thank you for your cooperation.


  • Spam Alert

    Thursday, December 13 2:13 PM

    Updated - Monday, April 21 10:03 AM You may see an email in your Inbox from 'bbrown@montclair.k12.nj.us' with the subject line, 'Please update Your Password'. This is spam. Do not click on any of the embedded links. Delete the email from your Inbox and Deleted Items folder.

    Updated - Friday, March 14 2:23 PM You may see an email in your Inbox from 'Mail Account Service Team Management' with the subject line, 'UPG', stating that your account has been upgraded to 4 GB and requesting that you click on a provided link to validate the account. This is spam. Do not click on any of the embedded links. Delete the email from your Inbox and Deleted Items folder.

    Updated - Friday, March 07 11:46 AM You may see an email in your Inbox from 'Visa/Master Inc [mailto:wildlife.society@students.ittralee.ie]' with the subject line, 'Your e-Statement Review is now ready', requesting that you click on a provided link to check and confirm that is up-to-date. This is spam. Do not click on any of the embedded links. Delete the email from your Inbox and Deleted Items folder.

    Updated - Monday, February 10 10:24 AM You may see an email in your Inbox from 'Pace University Maintenance Department' with the subject line, 'Unflagged Your Account', requesting that you click on a provided link to unflag ('unflagged') your account. This is spam. Do not click on any of the embedded links. Delete the email from your Inbox and Deleted Items folder.

    Updated - Tuesday, February 04 11:35 AM You may see an email in your Inbox from 'Support <whitej5@sage.edu>' with the subject line, 'Your Email Account', requesting that you click on a provided link and complete a form with your information, or your webmail account will be suspended.  This is spam.  Do not click on any of the embedded links.  Delete the email from your Inbox and Deleted Items folder.

    Updated - Thursday, January 30 9:22 AM You may see an email in your Inbox from a Pace colleague with a blank subject line, indicating that your account has been upgrade 4GB space.  This message is claiming to be from a Mail Account Service Team Management but is showing the from address from a possible Pace employee. 

    This message is spam.  Do not click on any of the embedded links.  Delete the email from your Inbox and Deleted Items folder.

    Updated - Monday, January 27 11:46 AM You may see an email in your Inbox from:

    -'McCorry, Anna Maria' with the subject line, 'Service', indicating you need to upgrade our email account for more space.
    -'Nuria Lastra-Calvo [N.Lastra-Calvo@lboro.ac.uk]' with the subject line, 'RE: Faculty & Staff Account Upgrade', warning you of an issue with your account. 

    These messages are spam.
      Do not click on any of the embedded links.  Delete the email from your Inbox and Deleted Items folder.

    Updated - Thursday, January 23 10:07 AM You may see an email in your Inbox from 'Jones, Michelle [JonesM@roanstate.edu]' with the subject line, 'RE: Help Desk, Faculty/Staff/Student/Employee/Admin Warning!!!', warning you that your mailbox is full.  This is spam.  Do not click on any of the embedded links.  Delete the email from your Inbox and Deleted Items folder.

    Updated - Wednesday, January 15 2:33 PM You may see an email in your Inbox from 'Apple [mailto:service@intl.Apple.com]' with the subject line, 'Please verify the email address accociated with your Apple ID' (notice that "accociated" is misspelled), which is claiming to be from Apple Customer Support, and is requesting that you click on the provided link to verify your email address for your Apple ID.  This is spam.  Do not click on any of the embedded links.  Delete the email from your Inbox and Deleted Items folder.

    Updated - Tuesday, January 14 9:15 AM There is an email currently circulating that claims to be from the “IT Service Desk” with the subject “information” and the from address of “ITMS [netsol@rossetti.com.br]” that mentions an email account space upgrade. It asks that you click on a link to verify your account upgrade.This is a SPAM email.  Do not click on any of the embedded links. Delete the email from your Inbox and Deleted Items folder.

    Updated - Wednesday, November 20 4:41 PM You may see an email in your Inbox from the 'Wire Transfer Dept [mailto:info@msksuv.com] ', which mentions an alleged Letter of Authorization received by the sender that grants a named individual in the letter permission to receive payment in your name, while you are hospitalized. The email includes an attached ID, which you are asked to open for verification.  This is spam.  Please delete from your Inbox and Deleted Items folders.

    Updated - Thursday, November 07 4:14 PM You may see an email in your Inbox from the 'SYSTEM ADMIN [mailto:biuro.itar@itarsilver.pl] ', stating that you need to update your mailbox quota by clicking a link in the email.  This is spam.  Please delete from your Inbox and Deleted Items folders.

    Updated - Friday, November 01 4:40 PM You may see an email in your Inbox from 'Webmail [mailto:preethy@wayne.edu] ', stating it needs to carry-out a maintenance process to your maibox account and you need to copy and paste the link into a web browser to prevent your mailbox from being deleted is currently circulating.  This is spam.  Please delete from your Inbox and Deleted Items folders.

    Updated - Friday, October 25 12:55 PM You may see an email in your Inbox from 'Sterling Holdings Co. LTD', asking users to click on their link to view their products. This is spam. Please do not reply or click on any links.

    Updated - Wednesday, October 23 11:06 AM You may see an email in your Inbox claiming to be from 'Admin/Email Support', stating that your email account may be frozen as a result of unusual activity and you need to click on a link in the email to verify and protect the account. This is spam. Please do not reply or click on any links.

    Updated - Tuesday, October 01 3:35 PM You may see an email in your Inbox claiming to be from the 'IT Help Desk/Webmail System', stating that you have exceeded your allocated storage limit, or that "irregular" action has been detected in your email system, and so you will not be able to access your account and/or send or receive new emails until you upgrade your quota or verify your account by clicking a hyperlink in the email.  This is spam.  Please do not reply or click on any links.

    Updated - Monday, September 30 4:46 PM You may see an email in your Inbox claiming to be from Amazon.com with the subject, 'Your Amazon.com order #...', which informs you of an order that will be shipped soon, and which provides you with a hyperlink and/or attachment to view more details once you click on either one.  This is spam.  Please do not reply or click on any links.

    Updated - Wednesday, September 25 2:55 PM You may see an email in your Inbox claiming to be from the 'IT Service Desk', asking you to verify your account as part of a system upgrade by clicking a hyperlink in the email.  This is spam.  Please do not reply or click on any links.

    Updated - Friday, September 20 10:15 AM You may see an email in your Inbox claiming to be from 'VerizonWireless.com' or may receive an automated telephone call stating that you will receive a credit or discount if you log onto 'www.vzw665.com'This is spam.  Please do not visit this website and do not reply or click on any links.

    Updated - Wednesday, September 11 3:47 PM You may see an email in your Inbox claiming to be from 'eFax.com' with the subject of 'eFax message from...', Which prompts you to click on a link to view a fax document you have received.  This is spam. Please delete and do not reply or click on any links.

    Updated - Thursday, August 29 10:11 AM You may see an email in your Inbox claiming to be from 'Blackboard [alerts@blackboard.com]' with the subject of 'New Course Form', Which prompts you to click on a link to view an important Blackboard course form.  This is spam. Please delete and do not reply or click on any links.

    Updated - Tuesday, August 20 10:37 AM You may see an email in your Inbox claiming to be from the Help Desk Administrator, which states that you have exceeded your storage limit and must click on the link provided to update your quota and prevent your email account from being suspended or deleted.

    There is also another email claiming to be from another Help Desk Administrator saying that your email account may have been compromised and will be blocked/closed, unless you click on the provided link to reset your password immediately.

    There is also a 3rd email with the subject of "Validate User" from a"amkotsog@acci.gr" that is saying there is an issue with your PACE WebMail.  This is NOT a valid email.

    These emails are SPAM.  Please DO NOT click on any of the embedded links. Delete the email from your Inbox and Deleted Items folder.

    For more information on spam do’s and don’ts and reported spam emails, please visit the Spam Alert page.

    Updated - Wednesday, June 26 9:35 AM A recent spam message from "PACE Alerts [alerts@pace.edu]" with the subject title "Your Profile Update" is currently circulating.  This is spam.
    Please delete and do not reply or click on any links.

    Updated - Wednesday, May 22 9:30 AM A recent spam message from "Edu Email Center [alabaika@unilag.edu.ng]" with the subject title "Email Box Exceed Limit" is currently circulating.  This is spam.
    Please delete and do not reply or click on any links.

    Updated - Monday, May 13 5:26 PM This is a reminder to the campus community to be vigilant in what emails you open and what links you click on.  There was a recent email that appears to have been sent out from a community member that encouraged recipients to view a document that was posted to Google Docs.  Unfortunately, the link did not go to Google Docs and actually redirected to a malicious website which could cause your computer and or account to become compromised.  If you received this message or a similar message please simply delete it.
     
    If you actually clicked on the link, please contact the ITS Helpdesk at (914) 773-3333 (pacehelpdesk@pace.edu) or online at http://help.pace.edu.

    Please be aware that spam e-mail may periodically end up in your mailbox. These types of messages may try to disguise themselves as authentic emails, by spoofing “From” addresses from people we know or known companies.  READ MORE…

    Updated - Friday, May 10 5:46 PM You may see an email in your Inbox from 'ragies.gunda@uni-bamberg.de' with subject '***Blocked*** Google Apps: Incoming Mails***Blocked***'This email is SPAM.  Please DO NOT click on any of the embedded links.  Delete the email from you Inbox and Deleted Items folder.

    Updated - Wednesday, May 01 8:59 AM A recent spam from "Vincent, Bernie Cllr. [B.Vincent@bury.gov.uk]" with the subject title "HelpDesk" is currently circulating.  This is spam.
    Please delete and do not reply or click on any links.

    Updated - Monday, March 25 12:30 PM A recent spam titled "WWW daemon apache" with the subject link "1 New Message" is currently circulating.  This is spam. Please delete and do not reply or click on any links.

    show more updates

    You may see an email in your Inbox from various companies such as 'Citibank' and 'Facebook' claiming there are issues with your accounts or subjects such as "Stock" gains. In addition, there is also recent spam messages being sent from 'Delta Confirmation' with the subject "Your Receipt and Itinerary".

    These emails are SPAM.  If you received these or similar types of emails, please DO NOT click on any of the embedded links. Delete those emails from your Inbox and Deleted Items folder.

    For more information on spam do’s and don’ts and reported spam emails, please visit the Spam Alert page.

Planned Downtimes View Previous Downtimes

There are currently no planned downtimes. View previous downtimes

System Status

Portal
MyPace Portal Website
GREEN
Self-Service Banner
Banner Self-Service for Student Registration, Grades, Employee Benefits, etc.
GREEN
Internet Native Banner
Internet Native Banner or BannerINB Used for Back office Banner operation
GREEN
BlackBoard
Blackboard Learning System
GREEN
Pace Home Page
University Website WWW.PACE.EDU
GREEN
University Email and Calendar
Microsoft Exchange E-Mail and Calendar
GREEN

Recurring Maintenance

Blackboard Learn

Mon-Fri, 6:45am - 7:30am: Daily morning maintenance may cause intermittent outages for Blackboard Learn (blackboard.pace.edu)

Sun, 4:00am - 4:30am: Weekly maintenance causing intermittent outages to Blackboard Learn (blackboard.pace.edu)

Sasserv2 and RePortal

Mon, 7:00am - 7:30am: Weekly maintenance will cause outages to sasserv2, which affects RePortal access

Hours and Contact Info

ITS Help Desk Regular Hours:
Monday -Thursday: 8:00AM - 7:00PM
Friday: 8:00AM - 6:00PM
Saturday: 12:00PM - 4:00PM

Winter, Spring & Summer Interim, and Summer Hours:
Monday-Friday: 9:00AM - 5:00PM 

Walk-In Center Regular Hours:
Monday-Friday: 9:00AM - 5:00PM 

There are two convenient locations:
New York: 1 Pace Plaza - Rm W202, Computer Resource Center
Pleasantville: Willcox Hall - 2nd Floor, Computer Resource Center


E-mail: pacehelpdesk@pace.edu
Online: help.pace.edu
Phone: (914)773-3333


To subscribe to receive e-mail notices on downtimes, outages, and news or to just read about the latest ITS News go to http://www.pace.edu/itsnews.

Sign up for Pace's Emergency Alert Notification at http://alert.pace.edu.

Internet Storm Center INFOCon

The intent of the "INFOCon" is to reflect changes in malicious traffic and the possibility of disrupted connectivity. Every host connected to the Internet is subject to some amount of traffic caused by worms and viruses. However, once a worm has been identified and the number of infected machines is no longer increasing, this traffic is not likely to cause any disruptions.

Internet Storm Center Infocon Status

Internet Traffic Report

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections. The Global Index is the overall average of the response rating from all servers queried in the Internet Traffic report. Higher Index means faster Internet.

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections.