Current Issues

  • Cash Register Transactions Issue

    Thursday, January 26 10:17 AM

    Resolved - Thursday, January 26 11:30 AM All campus credit card transactions are back online.

    Updated - Thursday, January 26 11:25 AM All registers are now able to take online One Card transactions.

    show more updates

    We are currently experiencing some issues with the cash registers in the cafeterias and vending machines.  We are working to resolve the issues with the vendor.  Please check back for updates.

  • Network Issue

    Wednesday, January 25 10:48 PM

    Resolved - Thursday, January 26 12:00 AM Access to all systems has been restored. We will continue to monitor all services very closely.

    We thank you for your patience and cooperation.

    We are experiencing a network issue that is affecting access to servers connecting through Briarcliff.  Access to systems such as Exchange, Blackboard, Portal, the Pace homepage are currently unavailable.  We are working to restore access as quickly as possible.
    Please check back for updates.

  • MSG Channel and Time Warner

    NY (Maria's Tower/106 Fulton St.)

    Tuesday, January 03 10:25 AM

    MSG and Time Warner are currently in a dispute over fees and as a result the MSG channel is not currently being delivered to any of the Time-Warner’s customers.  Over the past few years, customers of Time-Warner and Cablevision have had to endure the loss of a channel while they negotiate pricing with the CATV providers.  For more information about the current dispute, please visit: MSG Channel on Time-Warner Cable.

    ITS is in contact with Time-Warner to obtain any additional information and to see if there are any options while we wait for the negotiation process to be completed.

    Please note: Westchester campuses has Cablevision as their provider and are not experiencing the same issue.

    Please check back for further updates.

Planned Downtimes

  • Wireless Outage in the HealthFitnessCenter 1/28 - 1/30

    Saturday, January 28 8:00 AM - Monday, January 30 9:00 AM

    Due to the annual Robotics event hosted in the Pleasantville Health and Fitness center, all Pace wireless will be turned off from 1/28 - 1/30 (9am).

System Status

Portal
MyPace Portal Website 		GREEN
Self-Service Banner
Banner Self-Service for Student Registration, Grades, Employee Benefits, etc. 		GREEN
Internet Native Banner
Internet Native Banner or BannerINB Used for Back office Banner operation 		GREEN
BlackBoard
Blackboard Learning System 		GREEN
Pace Home Page
University Website WWW.PACE.EDU 		GREEN
University Email and Calendar
Microsoft Exchange E-Mail and Calendar 		GREEN

Recurring Maintenance

Blackboard Learn

Mon-Fri, 6:45am - 7:30am: Daily morning maintenance may cause intermittent outages for Blackboard Learn (blackboard.pace.edu)

Sun, 4:00am - 4:30am: Weekly maintenance causing intermittent outages to Blackboard Learn (blackboard.pace.edu)

Sasserv2 and RePortal

Mon, 7:00am - 7:30am: Weekly maintenance will cause outages to sasserv2, which affects RePortal access

Hours and Contact Info

ITS Help Desk Regular Hours:
Mon-Thu: 8:00am - 7:00pm
Fri: 8:00am - 6:00pm
Sun: 6:00pm - 10:00pm
 

Walk-In Center Regular Hours:
Mon-Fri: 9:00am - 5:00pm

There are two convenient locations:
New York: 1 Pace Plaza - Rm W209, Computer Resource Center
Pleasantville: Willcox Hall - 2nd Floor, Computer Resource Center

E-mail: pacehelpdesk@pace.edu
Online: help.pace.edu
Phone: (914)773-3333

To subscribe to receive e-mail notices on downtimes, outages, and news or to just read about the latest ITS News go to http://www.pace.edu/itsnews.

Sign up for Pace's Emergency Alert Notification at http://alert.pace.edu.

Internet Storm Center INFOCon

The intent of the "INFOCon" is to reflect changes in malicious traffic and the possibility of disrupted connectivity. Every host connected to the Internet is subject to some amount of traffic caused by worms and viruses. However, once a worm has been identified and the number of infected machines is no longer increasing, this traffic is not likely to cause any disruptions.

Internet Storm Center Infocon Status

Internet Traffic Report

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections. The Global Index is the overall average of the response rating from all servers queried in the Internet Traffic report. Higher Index means faster Internet.

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections.