System Outages

Title (click for details)LocationIssue StartedLast Update

Network Issues (2:37 PM) [Resolved]

Pleasantville - Lienhard, Mortola, Vineyard Buildings Wednesday, May 20 2:37 PM Wednesday, May 20 3:04 PM
Resolved on Wednesday, May 20 5:03 PM Connectivity in Lienhard Hall is back up.  All building locations have regained connectivity.  Thank you for your patience and cooperation.
Update from Wednesday, May 20 3:02 PM Connectivity in the Mortola Library is back up.  Connectivity in Lienhard Hall is currently being worked on.
Update from Wednesday, May 20 2:43 PM Connectivity in the Vineyard building is back up.  We are working on the other locations now.
We are currently experiencing network issues (wired/wireless) at some building locations in Pleasantville.  We are actively working to bring connectivity back up in those areas.  Please check back for further updates.  Thank you for your patience and cooperation.

Lecture Capture (Echo 360) Unavailable [Resolved]

Tuesday, May 19 9:00 AM Tuesday, May 19 11:07 AM
Resolved on Tuesday, May 19 11:05 AM Lecture capture (Echo 360) issue has been resolved and is back up and running.  Thank you for your patience and cooperation.
Lecture capture (Echo 360) is currently unavailable.  We are working to resolve the issue.  Please check back for updates. Thank you for your patience and cooperation.

Recent Firefox Update Version 37 Compatibility Issue

Friday, April 10 9:47 AM
Mozilla recently released a new version of Firefox version 37.  This new version currently has issues loading a variety of our Pace websites such as Whitepages (https://whitepages.pace.edu) and ADAM (http://adam.pace.edu). At this time ITS is recommending that Pace users do not upgrade to this version.  For users who may have already updated to Firefox v37, please use another supported browser to access the sites affected.  Please refer to our Supported Applications page for more information.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Seidenberg Server Farm Relocation

Tuesday, May 19 7:00 AM Wednesday, May 20 5:00 PM
UPDATE: 5/20/15:We have completed the move of the Seidenberg Server farm to the Briarcliff ITS server farm and all Seidenberg servers and services should currently be online and available. Please take a moment and check any systems you use.  If you experience any issues or problems please contact the ITS Help Desk by phone at (914) 773-3333 or online at http://help.pace.edu.

ITS and Seidenberg have been working to move the Seidenberg Server Farm due to the scheduled closing of the Graduate Center later this summer.  Starting on Tuesday, May 19th at 7:00AM, all servers and resources hosted by Seidenberg will begin to shut down and will remain offline and unavailable during the move.  We expect all Seidenberg systems to be back online by Wednesday, May 20th at 5:00PM.  Note: Users should see most systems back online by late afternoon on Tuesday, May 19th, however, please plan for all services to be restored by the end of the day on Wednesday, May 20th.  During the work window, intermittent service may exist but should not be relied upon as we work to restore full functionality.  Seidenberg servers and systems affected include:

  • bb.csis.pace.edu  
  • support.csis.pace.edu
  • csis.pace.edu
  • seidenberg.pace.edu
  • vulcan.pace.edu

Blackboard Transaction System Maintenance

Thursday, May 21 9:00 AM Friday, May 22 5:00 PM
The Blackboard Transaction System will be under maintenance as we perform some necessary upgrades.  The system is linked to Pharos printing and the One Card.  All Pharos printers will be unavailable during this maintenance period.  Additionally, users will not be able to use their One Card on campus or at outside vendors during this time. 

Lecture Capture (Echo 360 Server) Maintenance

Thursday, May 21 9:00 AM Thursday, May 21 12:00 PM
Lecture Capture (Echo 360 Server) will be unavailable while we perform necessary system upgrades. All publishing and playback of videos will be unavailable during this time.

Blackboard Maintenance

Tuesday, May 26 4:00 AM Tuesday, May 26 6:00 AM
Blackboard will be unavailable due to necessary updates.

Blackboard Maintenance

Wednesday, May 27 4:00 AM Wednesday, May 27 6:00 AM
Blackboard will be unavailable due to necessary updates.

ePortfolio (Mahara) Maintenance

Wednesday, May 27 6:30 PM Wednesday, May 27 8:30 PM
The ePortfolio system (https://eportfolio.pace.edu) will be unavailable during this time while we apply necessary updates.

Blackboard Maintenance

Thursday, May 28 4:00 AM Thursday, May 28 6:00 AM
Blackboard will be unavailable due to necessary updates.

Blackboard Maintenance

Friday, May 29 4:00 AM Friday, May 29 6:00 AM
Blackboard will be unavailable due to necessary updates.

Recurring Maintenance

Blackboard Learn - Daily Morning Maintenance

Monday-Friday, 6:00 AM - 6:30 AM

Blackboard Learn - Weekly Maintenance

Sunday, 4:00 AM - 4:30 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM