System Outages

Title (click for details)LocationIssue StartedLast Update

Partial Network Connectivity Issue: Various Systems Affected

Friday, January 20 8:30 AM Friday, January 20 10:04 AM
Update from Friday, January 20 11:30 AM Services are back online.  We will continue to monitor systems.  If you are still experiencing any issues, please contact the ITS Help Desk at 914-773-3333.  Thank you for your patience and cooperation.
Update from Friday, January 20 9:55 AM Some services to various locations should be available now, with the exception of 1 Pace Plaza. ITS technicians and our service provider, Verizon, are continuing to work on the solution. Thank you for your patience and cooperation.
We are experiencing issues with networking connectivity that is affecting a variety of Pace services. We are aware and working on the resolution. Please check back for updates. Thank you for your patience and cooperation.

Network and Systems Unavailable [Resolved]

Wednesday, January 18 6:30 PM Thursday, January 19 10:06 AM
Resolved on Thursday, January 19 12:52 AM Yesterday around 6:30PM, we experienced a power-related issue at the Data Center location which resulted in multiple services such as Banner, VPN, MyPace Portal, Web Help Desk, ePortfolio, Status page, and Listservs being affected.  Pace Homepage, Blackboard and Email services remained in service.  Systems were brought back online at 12:52AM. We will continue monitoring services.  However, if users notice any issues, please contact the ITS Help Desk at 914-773-3333. 
We are experiencing issues with many Pace services. We are working to resolve them as quickly as possible. Please check back for updates.  Thank you for your patience and cooperation.

Partial Network Issues: Various Systems Affected [Resolved]

Wednesday, January 18 9:00 AM Wednesday, January 18 5:35 PM
Resolved on Wednesday, January 18 4:35 PM The Network issues which affected various systems have been resolved and all services are back online.  We will continue to monitor the system.  Thank you for your patience and cooperation.
Update from Wednesday, January 18 11:35 AM Services should be coming back online at this time. We are continuing to monitor systems for stability. Thank you for your patience and cooperation.
Update from Wednesday, January 18 10:25 AM Various systems continue to experience intermittent or partial service interruption.  Our technicians are working with the network service provider to troubleshoot. Thank you for your patience and cooperation.
We are experiencing issues on all campuses with the Pace network which are affecting various systems, such as Internet, Email, Skype, VPN, and administrative and call center phones. We are actively investigating the cause and working toward a resolution.  Please check back for updates.  Thank you for your patience and cooperation.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Banner Maintenance

Sunday, January 22 4:00 AM Sunday, January 22 10:00 AM
The Banner Production Database (Banner INB and Banner Self-Service) and all related Third Party Products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.) will be unavailable while we perform Account Receivable upgrade.

Recurring Maintenance

Blackboard Learn - Daily Morning Maintenance

Monday-Friday, 5:00 AM - 6:00 AM

Blackboard Learn - Weekly Maintenance

Sunday, 4:00 AM - 4:30 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month