System Outages

Title (click for details)LocationIssue StartedLast Update

Administrative File Shares are Unavailable (\\pace.edu\shares\) [Resolved]

University Wide Monday, April 13 1:05 AM Monday, April 13 1:10 AM
Resolved on Monday, April 13 9:30 PM All file shares have been fully restored and are accessible.  If you encounter any issues accessing your file shares, please contact the ITS Help Desk.  Thank you for your patience and cooperation.
Update from Monday, April 13 12:51 PM We are currently restoring access to \\pace.edu\shares and will bring individual file shares back up as they become available.  We expect all file shares to be back online by start of business tomorrow morning.  Please continue to check back for updates.  Thank you for your patience and cooperation.
We are experiencing an outage to file shares/documents that reside within \\pace.edu\shares.  We are working to restore full access to these shares as quickly as possible.

Recent Firefox Update Version 37 Compatibility Issue

Friday, April 10 9:47 AM
Mozilla recently released a new version of Firefox version 37.  This new version currently has issues loading a variety of our Pace websites such as Whitepages (https://whitepages.pace.edu) and ADAM (http://adam.pace.edu). At this time ITS is recommending that Pace users do not upgrade to this version.  For users who may have already updated to Firefox v37, please use another supported browser to access the sites affected.  Please refer to our Supported Applications page for more information.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Pyramid Server Maintenance

Monday, April 20 9:00 AM Monday, April 20 5:00 PM
The Pyramid server (https://pyramidanalytics.pace.edu) will be unavailable to all users while we perform an upgrade to version 5.4.  Thank you for your patience and cooperation.       Update: 4/20/15, 3:10PM - The Pyramid server upgrade has been completed and the server is now back online.

Recurring Maintenance

Blackboard Learn - Daily Morning Maintenance

Monday-Friday, 6:45 AM - 7:30 AM

Blackboard Learn - Weekly Maintenance

Sunday, 4:00 AM - 4:30 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM