System Outages

Title (click for details)LocationIssue StartedLast Update

Administrative Telephone (Inbound) Call Issues [Resolved]

NYC and Midtown Friday, December 15 12:38 PM Friday, December 15 12:52 PM
Resolved on Friday, December 15 1:00 PM The issue affecting inbound telephone service on the NYC  campus, including Midtown has been resolved. Thank you for your patience and cooperation.
We are currently experiencing an issue affecting the telephone system on the NYC  campus, including Midtown, which is preventing incoming calls . Special note. Users can still make outgoing calls as well as 5 digit dialing. Thank you for your patience and cooperation.

Banner INB and MyPace Portal Self-Service [Resolved]

Thursday, December 14 8:30 AM Thursday, December 14 9:14 AM
Resolved on Thursday, December 14 10:00 AM The access issue affecting Banner INB and Self-Service links within MyPace Portal (e.g. Registration, Grades, Personal Information, etc.) has been resolved and these services are back up.  Thank you for your patience and cooperation.
SERVICES AFFECTED: Banner INB and MyPace Portal Self-Service

WHAT IS THE INCIDENT: We are experiencing an issue accessing Banner INB and Self-Service links within MyPace Portal (e.g. Registration, Grades, Personal Information, etc.). We are aware and working to resolve the issue as soon as possible. Thank you for your patience and cooperation.

Skype for Business & Wireless Internet Unavailable [Resolved]

NYC Campus Wednesday, December 13 4:58 PM Wednesday, December 13 9:10 PM
Resolved on Thursday, December 14 12:05 AM Our network technicians replaced faulty hardware overnight and as of 12:05am WiFi and Skype for Business services on the NYC campus have been restored. Thank you for your patience and cooperation.
Update from Wednesday, December 13 8:15 PM A temporary workaround has been implemented and WiFi services should be restored.  There may still be a delay in receiving emails on mobile devices.  We are continuing to work on a final issue resolution.
Update from Wednesday, December 13 5:28 PM The issue appears to be hardware related. We are working to obtain replacement parts as quickly as possible.

SERVICES AFFECTED: Skype for Business, Wireless Internet services

WHAT IS THE INCIDENT: There is a network issue affecting Skype for Business and wireless Internet access on the NYC campus.  Some additional services such as email may see a slight delay as well. We are aware and working to resolve the issue.  Thank you for your patience and cooperation.

Intermittent Network Availability

Tuesday, October 03 8:00 AM Tuesday, October 03 10:24 AM
Update from Friday, October 06 6:07 PM Our technicians have made some changes to network hardware in order to help stabilize system performance.  We will continue to monitor services.
Update from Wednesday, October 04 12:45 PM Our technicians have been able to stabilize services and have escalated the issue with the vendor to determine the root cause. We are also re-evaluating hardware performance and identifying additional steps to take, in order to help resolve the issue.
Update from Tuesday, October 03 9:30 AM Services to systems have been restored. Our technicians are continuing to investigate the root cause and monitoring performance.
Update from Tuesday, October 03 9:00 AM We continue to troubleshoot the issue.
We are experiencing intermittent network disruption for the following services such as Pace email, Wired/Wireless internet, and VPN. Our call centers also appear to be affected. We are aware and investigating the issue. Please check back for updates. Thank you for your cooperation and patience.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Server Maintenance

Thursday, December 14 10:00 PM Thursday, December 14 11:59 PM

WHAT IS HAPPENING: There will be outages on all University-wide systems as we apply critical system patches. The downtime on each server will be minimal (15 minutes) during this period.

SERVICES AFFECTED: Listserv, Portal, Web File Storage, Personal web pages, and applications on Appsrv. Special Note: Banner and Blackboard will not be affected..

Banner and Oracle Maintenance

Saturday, December 16 6:00 PM Sunday, December 17 10:00 AM

WHAT IS HAPPENING: The Banner and Oracle Production Database will be unavailable while we perform Oracle 12c upgrade.

SERVICES AFFECTED: Banner & Oracle Production Database (Banner INB and Banner Self-Service) and all related Third Party Products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.)

Blackboard Maintenance

Friday, January 05 10:00 PM Saturday, January 06 6:00 PM

WHAT IS HAPPENING: The Blackboard Learn system (blackboard.pace.edu) will be unavailable while we perform necessary updates.  The updates will address some issues and also improve the inline grading function.

SERVICES AFFECTED: Blackboard Learn (blackboard.pace.edu). Special Note: This downtime may affect pending student submissions and faculty grading for the previous semester (Fall 2017). Therefore, we recommend that faculty and students do their best to submit necessary work before the scheduled maintenance, or they will need to wait until after it has been completed.  Additionally, for faculty and students participating in courses that run during the January session, please note this downtime and plan your syllabi and coursework accordingly.

Recurring Maintenance

Blackboard Learn - Weekly Maintenance

Friday, 2:00 AM - 6:00 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month