System Outages

Title (click for details)LocationIssue StartedLast Update

Blackboard Login Unavailable (11:10AM) [Resolved]

Wednesday, April 27 11:15 AM Wednesday, April 27 11:25 AM
Resolved on Wednesday, April 27 12:30 PM The Blackboard (http://blackboard.pace.edu) system is back online and operating normally.  We will continue to monitor the system.  Thank you for your patience and cooperation.
We are currently experiencing issues with users being able to log into Blackboard (blackboard.pace.edu).  We are aware and looking into the issue.  Please check back for updates. Thank you for your patience and cooperation.

Intermittent Wireless Connectivity

All Campuses Thursday, April 07 1:02 PM Tuesday, April 12 4:49 PM
Update from Monday, April 18 5:53 PM We have assigned additional hardware resources and worked with Cisco technicians to stabilize wireless connectivity on both campuses.  The cause has been narrowed down to an issue with the current software version and we are working to upgrade the software and implement a long-term solution.  In the meantime, we will continue to monitor connectivity.  Thank you for your patience and cooperation.
Update from Wednesday, April 13 5:22 PM We have worked to stabilize the authentication issue and are monitoring services. Thank you for your patience and cooperation.
Update from Tuesday, April 12 4:30 PM We have escalated the issue with Cisco to the highest priority level and have been working with their engineers on campus.
Update from Tuesday, April 12 10:30 AM We are continuing to experience intermittent wireless services throughout various locations and campuses.  We understand the severity of the issue and apologize for the service disruption.  We believe we have identified the root cause of the authentication issue and are working with our vendor, Cisco, on a resolution plan. Please check back for further updates. Thank you for your patience and cooperation.
Update from Monday, April 11 3:27 PM We continue experiencing intermittent service to Wireless connectivity on both campuses. We are actively working with our vendors on a solution. Thank you for your patience and cooperation.
Update from Friday, April 08 11:03 AM An upgrade to the code was performed on the Wireless network and connectivity has been stable on both campuses.  We will continue to monitor the system status and will post another update later today.  Thank you for your patience and cooperation.
We are currently experiencing an issue affecting Wireless connectivity on both campuses.  We are actively working with our vendor to resolve this issue and will provide an update as soon as we have it.  Thank you for your patience and cooperation.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Shibboleth Maintenance

Thursday, April 28 8:00 AM Thursday, April 28 8:30 AM
Access to systems using Shibboleth (such as Adobe eSign, Lynda, Qualtrics, Chrome River, etc.) will be unavailable while maintenance is being performed.

Shibboleth Maintenance

Friday, April 29 8:00 AM Friday, April 29 8:30 AM
Access to systems using Shibboleth (such as Adobe eSign, Lynda, Qualtrics, Chrome River, etc.) will be unavailable while maintenance is being performed.

Blackboard Migration: Important Access Instructions

Monday, May 16 12:00 PM Friday, May 27 5:00 PM
*REMINDER*

Summary of important notes and dates.

Notes:

  • Faculty are strongly encouraged to complete all grading before Monday, May 16th at 9:00AM.
  • All “I” grades will still automatically change to an “F” grade after the standard 6 week period. However, faculty will be given an additional 2 weeks to submit a Change of Grade form with just the faculty signature and with no additional approval/signature required.
Dates for Course Availability:
  • Spring Courses will be unavailable from Monday, May 16th (12:00PM) through Friday, May 27th (4:59PM).  This session will be available on Friday, May 27th at 5:00PM.
  • May Intersession and Summer I Courses will be unavailable Monday, May 16th (12:00PM) through Monday, May 16th (4:59PM). These sessions will be available on Monday, May 16th at 5:00PM.
  • Summer II Courses will be unavailable Monday, May 16th (12:00PM) through Friday, May 27th (4:59PM).  This session will be available on Friday, May 27th at 5:00PM.

Blackboard migration work will occur during this time frame. Spring 2016 courses and communities will be unavailable during this time. The 6 week incomplete period for Spring 2016 courses will still be in effect.

What are the benefits to migrating our Blackboard Learning Management System?

Managed Hosting provides a stable and scalable environment for building more online/blended courses in the future.  It allows for Pace to optimize our current staffing resources to deliver better support to our faculty and students.  In addition, approximately 80% of Blackboard customers have migrated to Managed Hosting to enhance their services. 

What do Faculty need to know?

The migration consists of moving content to the hosted environment.  It is important to note:

  • Faculty are strongly encouraged to complete all grading before Monday, May 16th at 9:00AM.
  • Courses that run during May intersession or Summer I (anytime between Monday, May 16th and Saturday, July 9th) will be available to faculty at 5:00PM on Monday, May 16th and will open to students automatically on the Course Start Date as defined in Banner. Faculty still have the option to make the course available earlier if desired.
  • Summer II courses will remain unavailable to faculty until Friday, May 27th and will be available to students automatically on the Course Start Date as defined in Banner.
  • All “I” grades will still automatically change to an “F” grade after the standard 6 week period. However, faculty will be given an additional 2 weeks to submit a Change of Grade form with just the faculty signature and with no additional approval/signature required.

 What do Students need to know?
  • Courses that run during May Intersession, Summer I and Summer II will become available on the Course Start Date as defined in Banner.
For additional updates and details on the Blackboard Migration, please visit www.pace.edu/blackboard.

Recurring Maintenance

Blackboard Learn - Daily Morning Maintenance

Monday-Friday, 5:00 AM - 6:00 AM

Blackboard Learn - Weekly Maintenance

Sunday, 4:00 AM - 4:30 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month