Current Issues View Previous Issues

  • Blackboard Known Issue: Courses not being displayed in "My Courses" section

    Friday, May 30 12:12 PM

    There is a known Blackboard bug that affects the courses displayed within the "My Courses" box.  This issue is currently affecting users who have access to more than 99 courses on Blackboard, but all users should be mindful to ensure that their courses are being displayed. If you cannot properly find a course in the "My Courses" box, please click the link at the bottom of the box that says 'See More Courses'.  This will bring you to a page that says Browse My Courses and offers you a search area.  Please switch the first option from "Course Name" to "CourseID", leave "Contains" as is, and then enter the course CRN in the last box and hit "GO".  This will bring up your course and you will be able to access it this way. 

    There is no fix for this issue as of yet but Blackboard is working on a resolution.  Please use this workaround and contact the ITS Help Desk if you have any questions.  Thank you and we apologize for the inconvenience.

Planned Downtimes View Previous Downtimes

  • Network Maintenance (Wireless)

    Sunday, September 14 4:00 AM - Sunday, September 14 6:00 AM

    Westchester Campus

    Wireless services on all Westchester campuses will be unavailable or intermittent while emergency maintenance is performed.

  • Network Maintenance

    Tuesday, September 16 12:00 AM - Tuesday, September 16 6:00 AM

    Our service provider, Verizon, will be performing routine maintenance on their equipment. During this time, all network services may be intermittent with a potential outage of up to 30 minutes.

  • Server Maintenance

    Thursday, September 18 10:00 PM - Friday, September 19 12:00 AM

    There will be outages on all University-wide systems as we apply critical system patches.  The downtime on each server will be minimal (15 minutes) during this period.  Some key systems affected will be Exchange E-mail and Calendar, Listserv, Portal, Web File storage and personal web pages.  (Those using applications on Appserv will also be affected during this time.) 
     
    Special Notes:
    Blackboard (https://blackboard.pace.edu) will not be affected by this maintenance.

  • Administrative Telephone System Maintenance

    Friday, September 19 12:00 AM - Friday, September 19 1:00 AM

    Our local and long distance service provider, Windstream, will be performing maintenance work on their network.  There is a potential for service interruption during this time.  The interruption will affect only inbound and outbound calls.  The internal 5-digit calling and voicemail services will remain available during this time period.

  • Administrative Telephone System Maintenance

    Monday, September 22 12:00 AM - Monday, September 22 1:00 AM

    Our local and long distance service provider, Windstream, will be performing maintenance work on their network.  There is a potential for service interruption during this time.  The interruption will affect only inbound and outbound calls.  The internal 5-digit calling and voicemail services will remain available during this time period.

System Status

Portal
MyPace Portal Website
GREEN
Self-Service Banner
Banner Self-Service for Student Registration, Grades, Employee Benefits, etc.
GREEN
Internet Native Banner
Internet Native Banner or BannerINB Used for Back office Banner operation
GREEN
BlackBoard
Blackboard Learning System
GREEN
Pace Home Page
University Website WWW.PACE.EDU
GREEN
University Email and Calendar
Microsoft Exchange E-Mail and Calendar
GREEN

Recurring Maintenance

Blackboard Learn

Mon-Fri, 6:30am - 7:30am: Daily morning maintenance may cause intermittent outages for Blackboard Learn (blackboard.pace.edu)

Sun, 4:00am - 4:30am: Weekly maintenance causing intermittent outages to Blackboard Learn (blackboard.pace.edu)

Sasserv2 and RePortal

Mon, 7:00am - 7:30am: Weekly maintenance will cause outages to sasserv2, which affects RePortal access

Hours and Contact Info

ITS Help Desk Regular Hours:
Monday -Thursday: 8:00AM - 7:00PM
Friday: 8:00AM - 6:00PM
Saturday: 12:00PM - 4:00PM

Winter, Spring & Summer Interim, and Summer Hours:
Monday-Friday: 9:00AM - 5:00PM

E-mail: pacehelpdesk@pace.edu
Online: help.pace.edu
Phone: (914)773-3333


View reported SPAM emails.

View Java compatibility notices.

To subscribe to e-mail notices on downtimes, outages, and ITS news go to http://www.pace.edu/itsnews.

Sign up for Pace's Emergency Alert Notification at http://alert.pace.edu.


Walk-In Center Regular Hours:
Monday-Friday: 9:00AM - 5:00PM 

There are two convenient locations:
-New York Computer Resource Center:
 1 Pace Plaza - Rm W202
-Pleasantville Computer Resource Center:
 Willcox Hall - 2nd Floor



Internet Storm Center INFOCon

The intent of the "INFOCon" is to reflect changes in malicious traffic and the possibility of disrupted connectivity. Every host connected to the Internet is subject to some amount of traffic caused by worms and viruses. However, once a worm has been identified and the number of infected machines is no longer increasing, this traffic is not likely to cause any disruptions.

Internet Storm Center Infocon Status

Internet Traffic Report

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections. The Global Index is the overall average of the response rating from all servers queried in the Internet Traffic report. Higher Index means faster Internet.

The Internet Traffic Report monitors the flow of data around the world. It then displays a value between zero and 100. Higher values indicate faster and more reliable connections.