System Outages

Title (click for details)LocationIssue StartedLast Update

Internet and Phone Service Unavailable [Resolved]

106 Fulton St. Monday, May 16 4:48 PM Friday, May 20 4:22 PM
Resolved on Friday, May 20 4:17 PM Verizon has resolved the issue.  As of 3:30pm, all Internet and Phone services at 106 Fulton St. are available. Thank you for your patience and cooperation.
Update from Thursday, May 19 10:06 AM Verizon continues to work on repairing the fiber optics outage, but they have not provided an estimated time of completion.  Thank you for your patience and cooperation.
Update from Wednesday, May 18 10:20 AM Verizon has isolated the issue to a fiber optic cable outage between 13th and 50th streets, and their technicians are working to complete the repairs and restore service as soon as possible.  Service to 106 Fulton Street is expected to be restored by Thursday morning.  Thank you for your patience and cooperation.
Update from Tuesday, May 17 8:37 PM Verizon has determined that the issue is between the 13th Street and 50th Street Central Offices and they are working to isolate and resolve the issue as soon as possible.  Thank you for your patience and cooperation.
Update from Tuesday, May 17 11:18 AM Verizon has determined that the issue is between the 13th Street and 50th Street Central Offices and they are working to isolate and resolve the issue as soon as possible.  Thank you for your patience and cooperation.
We are currently experiencing an issue affecting Internet and Phone services at 106 Fulton St.  We are actively working with Verizon to resolve this issue and will provide an update as soon as we have it.  Thank you for your patience and cooperation.

UPDATE: Wireless Connectivity Concerns

Thursday, May 12 12:20 PM
Dear Pace Users,

We apologize for the disruption and frustration that has been caused by the issues with the wireless access across all campuses and are doing everything in our power to address the concerns as swiftly as possible.  Over the last several months, ITS has been closely working with our Cisco service provider to evaluate the problems we have been experiencing with our wireless network service.  We have formulated a phased plan to take corrective actions to improve services and reduce service disruptions.

  • Phase I (short-term): We are in the process of upgrading our wireless network system to the latest version ensuring all systems have up-to-date configurations.
  • Phase II (long-term): We will embark on an in depth evaluation of the architecture to address infrastructure and implement any necessary changes with the least disruption to the Pace Community.

In the coming weeks, we will be sending additional communications for the planned work through our normal communication channels (IT Status page, IT Notice listserv, Twitter, and Help Desk Login page.)

For additional details/updates, please visit our IT System Status page - http://status.pace.edu.

If there are any questions, or if you experience any other issues with wireless access, please contact the ITS Help Desk at (914) 773-3333 (pacehelpdesk@pace.edu) or online at http://help.pace.edu.

Thank you,

ITS Help Desk

Intermittent Wireless Connectivity

All Campuses Thursday, April 07 1:02 PM Tuesday, April 12 4:49 PM
Update from Monday, April 18 5:53 PM We have assigned additional hardware resources and worked with Cisco technicians to stabilize wireless connectivity on both campuses.  The cause has been narrowed down to an issue with the current software version and we are working to upgrade the software and implement a long-term solution.  In the meantime, we will continue to monitor connectivity.  Thank you for your patience and cooperation.
Update from Wednesday, April 13 5:22 PM We have worked to stabilize the authentication issue and are monitoring services. Thank you for your patience and cooperation.
Update from Tuesday, April 12 4:30 PM We have escalated the issue with Cisco to the highest priority level and have been working with their engineers on campus.
Update from Tuesday, April 12 10:30 AM We are continuing to experience intermittent wireless services throughout various locations and campuses.  We understand the severity of the issue and apologize for the service disruption.  We believe we have identified the root cause of the authentication issue and are working with our vendor, Cisco, on a resolution plan. Please check back for further updates. Thank you for your patience and cooperation.
Update from Monday, April 11 3:27 PM We continue experiencing intermittent service to Wireless connectivity on both campuses. We are actively working with our vendors on a solution. Thank you for your patience and cooperation.
Update from Friday, April 08 11:03 AM An upgrade to the code was performed on the Wireless network and connectivity has been stable on both campuses.  We will continue to monitor the system status and will post another update later today.  Thank you for your patience and cooperation.
We are currently experiencing an issue affecting Wireless connectivity on both campuses.  We are actively working with our vendor to resolve this issue and will provide an update as soon as we have it.  Thank you for your patience and cooperation.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Blackboard Migration: Important Access Instructions

Monday, May 16 12:00 PM Friday, May 27 5:00 PM
*REMINDER*

Summary of important notes and dates.

Notes:

  • Faculty are strongly encouraged to complete all grading before Monday, May 16th at 9:00AM.
  • All “I” grades will still automatically change to an “F” grade after the standard 6 week period. However, faculty will be given an additional 2 weeks to submit a Change of Grade form with just the faculty signature and with no additional approval/signature required.
Dates for Course Availability:
  • Spring Courses will be unavailable from Monday, May 16th (12:00PM) through Friday, May 27th (4:59PM).  This session will be available on Friday, May 27th at 5:00PM.
  • May Intersession and Summer I Courses will be unavailable Monday, May 16th (12:00PM) through Monday, May 16th (4:59PM). These sessions will be available on Monday, May 16th at 5:00PM.
  • Summer II Courses will be unavailable Monday, May 16th (12:00PM) through Friday, May 27th (4:59PM).  This session will be available on Friday, May 27th at 5:00PM.

Blackboard migration work will occur during this time frame. Spring 2016 courses and communities will be unavailable during this time. The 6 week incomplete period for Spring 2016 courses will still be in effect.

What are the benefits to migrating our Blackboard Learning Management System?

Managed Hosting provides a stable and scalable environment for building more online/blended courses in the future.  It allows for Pace to optimize our current staffing resources to deliver better support to our faculty and students.  In addition, approximately 80% of Blackboard customers have migrated to Managed Hosting to enhance their services. 

What do Faculty need to know?

The migration consists of moving content to the hosted environment.  It is important to note:

  • Faculty are strongly encouraged to complete all grading before Monday, May 16th at 9:00AM.
  • Courses that run during May intersession or Summer I (anytime between Monday, May 16th and Saturday, July 9th) will be available to faculty at 5:00PM on Monday, May 16th and will open to students automatically on the Course Start Date as defined in Banner. Faculty still have the option to make the course available earlier if desired.
  • Summer II courses will remain unavailable to faculty until Friday, May 27th and will be available to students automatically on the Course Start Date as defined in Banner.
  • All “I” grades will still automatically change to an “F” grade after the standard 6 week period. However, faculty will be given an additional 2 weeks to submit a Change of Grade form with just the faculty signature and with no additional approval/signature required.

 What do Students need to know?
  • Courses that run during May Intersession, Summer I and Summer II will become available on the Course Start Date as defined in Banner.
For additional updates and details on the Blackboard Migration, please visit www.pace.edu/blackboard.

Wireless Upgrade

Various Locations Wednesday, May 18 8:00 AM Friday, May 20 5:00 PM
Wireless Upgrade 

A new wireless network is coming!

ITS is working closely with Cisco technicians to implement an upgrade to the wireless network in order to simplify the connection process and improve the user experience.  One main benefit for users is that they will no longer need to register their devices in order to connect successfully.  This upgrade will occur in managed phases to minimize any interruptions and ensure a smooth transition to the new wireless network.

NEW NETWORK NAMES:

PACE-WIFI - for Students, Staff, Faculty (uses MyPace Portal username and password)

PACE-GUEST - for Pace guests (uses a wireless guest account and password provided by a Pace sponsor)

INITIAL UPGRADE SCHEDULE & LOCATIONS:

  • Wednesday, May 18th – Briarcliff Campus – All Areas
  • Wednesday, May 18th – Pace Law School, White Plains – All Areas
  • Thursday, May 19th – New York City Downtown Campus – 1 Pace Plaza and 33 Beekman St. only
  • Friday, May 20th – Pleasantville Campus – All Areas
Note:  After May 20th, we will take a short pause and evaluate any feedback and/or issues before proceeding with additional locations (to be announced).
THE GENERAL UPGRADE AND TRANSITION PROCESS WILL BE AS FOLLOWS:
  • Once enabled, users will see PACE-WIFI and PACE-GUEST on their device's list of available wireless networks.
  • PACE-WIFI and PACE-GUEST will temporarily co-exist with the current networks (PACE-WIRELESS and PACE-OPEN).
  • Pace users and outside guests should start connecting to PACE-WIFI or PACE-GUEST, respectively, using the steps below.
  • Upon successful completion of the transition period at each location, the old PACE-WIRELESS and PACE-OPEN networks will be retired
  • PACE-WIFI and PACE-GUEST will remain as the main wireless networks
 STEPS FOR CONNECTING TO PACE-WIFI:
  1. open your device’s wireless setup page and connect to PACE-WIFI
  2. type your MyPace Portal Username and Password in the fields provided
  3. depending on the device, click Trust, Accept, or Connect to add the certificate and join
Note:  You are only prompted to accept the first time you connect
STEPS FOR CONNECTING TO PACE-GUEST:

Sponsor Steps:

  1. create a guest account (username and password) at https://sponsor2.pace.edu
  2. provide username and password to the guest
Guest Steps:
  1. open your device’s wireless setup page and connect to PACE-GUEST
  2. launch your browser and go to an http website (not https), such as www.cnn.com
  3. you will be redirected to the Guest Portal login screen
  4. type the username and password provided by your sponsor in the corresponding fields
  5. check the box to agree to the terms and conditions
  6. click Sign On
Please note: Wireless guest accounts created on the old Sponsor Portal system will not work on the new system.  New wireless guest accounts must be created on the new system (https://sponsor2.pace.edu).

PLEASE SHARE YOUR FEEDBACK WITH US:

Your feedback regarding your experience connecting to PACE-WIFI or PACE-GUEST is important to us and can help us make additional improvements.  Please take a few minutes to fill out the short survey at (www.pace.edu/wifi-upgrade).

For other questions, or if you experience any issues while trying to access the new network, please contact the ITS Help Desk at (914) 773-3333 (pacehelpdesk@pace.edu) or online at http://help.pace.edu.  

Thank you,

ITS Help Desk

Virtual Private Network (VPN) Maintenance

Thursday, May 19 10:00 AM Thursday, May 19 12:00 PM
We will be performing minor updates to VPN services (http://vpn.pace.edu) during this time.  Users will still be able to access VPN during the update process.  However, they may get prompted to accept a new security certificate.

Recurring Maintenance

Blackboard Learn - Daily Morning Maintenance

Monday-Friday, 5:00 AM - 6:00 AM

Blackboard Learn - Weekly Maintenance

Sunday, 4:00 AM - 4:30 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month