System Outages

Title (click for details)LocationIssue StartedLast Update

Unavailable Internet Access to External Sites [Resolved]

PLV & WP Wednesday, November 15 1:12 PM Wednesday, November 15 1:50 PM
Resolved on Friday, November 17 5:30 PM The issue affecting Internet services and access to systems on the Pace campuses has been resolved.  Thank you for your patience and cooperation.
Update from Thursday, November 16 5:00 PM Our Internet Service Provider, Lightpath, has worked to resolve their broken fiber cable incident. Please note that during this time period some users may have experienced some network slowness which may or may not have been related to that incident. ITS will be scheduling downtime overnight (Friday, November 17th from 12:30AM – 2:30AM) in order to rebalance network traffic. Please note that services will be intermittent during this timeframe. We will continue to monitor services and our systems.
Update from Wednesday, November 15 5:00 PM In addition to restoring Internet access on-campus, our technicians were able to make a configuration change to allow access to the MyPace Portal ( from any on-campus or off-campus location.  All on-campus users should have Internet access and MyPace Portal should be accessible from inside and outside of the Pace network.  We will continue to monitor systems while our Internet Service Provider works on making repairs to the damaged cable lines.
Update from Wednesday, November 15 2:05 PM The issue is with our Internet Service Provider. They are continuing to work on restoring their services and we will update you as soon as one is available. In the meantime, our technicians have re-routed Internet traffic temporarily and most users in Pleasantville and White Plains should be able to access Internet at this time. We will be carefully monitoring our service provider’s progress.

SERVICES AFFECTED: Internet services (Wired & Wireless), Blackboard ( from on-campus (PLV & WP)

WHAT IS THE INCIDENT: Our Internet Service Provider is experiencing a network connectivity issue that is affecting access to external websites from the Pleasantville and White Plains campuses.  Users trying to access internal resources from off campus may also be affected.  We are aware and working with the vendor to resolve the issue as soon as possible. Thank you for your patience and cooperation.

Intermittent Network Availability

Tuesday, October 03 8:00 AM Tuesday, October 03 10:24 AM
Update from Friday, October 06 6:07 PM Our technicians have made some changes to network hardware in order to help stabilize system performance.  We will continue to monitor services.
Update from Wednesday, October 04 12:45 PM Our technicians have been able to stabilize services and have escalated the issue with the vendor to determine the root cause. We are also re-evaluating hardware performance and identifying additional steps to take, in order to help resolve the issue.
Update from Tuesday, October 03 9:30 AM Services to systems have been restored. Our technicians are continuing to investigate the root cause and monitoring performance.
Update from Tuesday, October 03 9:00 AM We continue to troubleshoot the issue.
We are experiencing intermittent network disruption for the following services such as Pace email, Wired/Wireless internet, and VPN. Our call centers also appear to be affected. We are aware and investigating the issue. Please check back for updates. Thank you for your cooperation and patience.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Server Maintenance

Thursday, November 16 10:00 PM Thursday, November 16 11:59 PM

WHAT IS HAPPENING: There will be outages on all University-wide systems as we apply critical system patches.  The downtime on each server will be minimal (15 minutes) during this period.

SERVICES AFFECTED: Listserv, Web File storage, personal web pages, and applications on Appsrv. Special Note: Portal will not be affected.

Network Maintenance

Friday, November 17 12:30 AM Friday, November 17 2:30 AM

WHAT IS HAPPENING: There will be intermittent network services during this timeframe in order to rebalance network traffic. This work is related to the network incident caused by our Internet Service Provider, Lightpath, from Wednesday, November 15th.

SERVICES AFFECTED: Pace Email, Internet Access (Wired/Wireless), VPN, Skype for Business, and Telephones.  Those using applications on Appsrv will also be affected.

Blackboard Maintenance

Sunday, November 19 12:00 AM Sunday, November 19 6:00 AM

WHAT IS HAPPENING: The Blackboard Learn Management System ( will have Intermittent availability during this maintenance period.

SERVICES AFFECTED: Blackboard Learn (

Pyramid Analytics Maintenance

Monday, November 20 7:30 AM Monday, November 20 9:00 AM

WHAT IS HAPPENING: Access to reports and dashboards using the Pyramid Analytics application will be unavailable while maintenance is being performed.

SERVICES AFFECTED: Pyramid Analytics application (

Blackboard Maintenance

Friday, January 05 10:00 PM Saturday, January 06 6:00 PM

WHAT IS HAPPENING: The Blackboard Learn system ( will be unavailable while we perform necessary updates.  The updates will address some issues and also improve the inline grading function.

SERVICES AFFECTED: Blackboard Learn ( Special Note: This downtime may affect pending student submissions and faculty grading for the previous semester (Fall 2017). Therefore, we recommend that faculty and students do their best to submit necessary work before the scheduled maintenance, or they will need to wait until after it has been completed.  Additionally, for faculty and students participating in courses that run during the January session, please note this downtime and plan your syllabi and coursework accordingly.

Recurring Maintenance

Blackboard Learn - Weekly Maintenance

Friday, 2:00 AM - 6:00 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month