System Outages

Title (click for details)LocationIssue StartedLast Update

Intermittent Network Availability

Tuesday, October 03 8:00 AM Tuesday, October 03 10:24 AM
Update from Friday, October 06 6:07 PM Our technicians have made some changes to network hardware in order to help stabilize system performance.  We will continue to monitor services.
Update from Wednesday, October 04 12:45 PM Our technicians have been able to stabilize services and have escalated the issue with the vendor to determine the root cause. We are also re-evaluating hardware performance and identifying additional steps to take, in order to help resolve the issue.
Update from Tuesday, October 03 9:30 AM Services to systems have been restored. Our technicians are continuing to investigate the root cause and monitoring performance.
Update from Tuesday, October 03 9:00 AM We continue to troubleshoot the issue.
We are experiencing intermittent network disruption for the following services such as Pace email, Wired/Wireless internet, and VPN. Our call centers also appear to be affected. We are aware and investigating the issue. Please check back for updates. Thank you for your cooperation and patience.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

Adobe Flash Security Patch Update

Friday, October 20 3:00 AM Friday, October 20 4:00 AM

WHAT IS HAPPENING: Microsoft has released a security patch for Windows 8.1 and Windows 10.  The patch will update overnight on Thursday, October 19th and workstations may reboot automatically.

SERVICES AFFECTED: Windows 8.1 and Windows 10 workstations. Special Note: Windows 7 workstations will not be affected.

Banner Maintenance

Sunday, October 22 4:00 AM Sunday, October 22 10:00 AM
The Banner Maintenance originally scheduled for Sunday, October 15th has been postponed to Sunday, October  22nd from 4:00AM – 10:00AM.

WHAT IS HAPPENING: Banner Maintenance: Sunday, 10/15: 4:00AM - 10:00AM - The Banner Production Database  will be unavailable while we perform Student upgrade.

SERVICES AFFECTED: Banner Production Database (Banner INB and Banner Self-Service) and all related Third Party Products (such as MyPace Portal, TouchNet, Appworx, PayPal, E-Procurement, etc.)

MyPace Portal Maintenance

Sunday, October 22 4:00 AM Sunday, October 22 10:00 AM

WHAT IS HAPPENING: The MyPace Portal (portal.pace.edu) site will be unavailable during this time while we perform an upgrade.  After the upgrade, Portal's appearance will change. The new version will be mobile responsive which means the portal will be much easier to navigate using a mobile device.  The navigation tabs have been relocated to the left side of the screen.

SERVICES AFFECTED: Portal.pace.edu

Recurring Maintenance

Blackboard Learn - Weekly Maintenance

Friday, 2:00 AM - 6:00 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month