System Outages

Title (click for details)LocationIssue StartedLast Update

Intermittent Delays with Receiving and Sending Pace Email [Resolved]

Monday, May 21 11:00 AM Monday, May 21 12:06 PM
Resolved on Tuesday, May 22 5:30 PM The intermittent issues with sending and receiving Pace email have been resolved and systems have been stable since this morning. We will continue to monitor all systems.  Thank you for your patience and cooperation.
Update from Monday, May 21 9:45 PM ITS technicians have opened a support case with Microsoft and are continuing to investigate the cause of the issue.  Currently, only certain users are experiencing intermittent delays with receiving and sending Pace Email.
Update from Monday, May 21 3:30 PM ITS technicians are continuing to troubleshoot the issue that is affecting sending/receiving of Pace email and are working to resolve it as soon as possible.

SERVICES AFFECTED Pace Email

WHAT IS THE INCIDENT: Some users are currently experiencing intermittent issues with sending and receiving Pace email. We are investigating the issue and working to get it resolved as soon as possible.  Thank you for your patience and cooperation.

Scheduled Maintenance

Title (click for details)LocationStart Date/TimeEnd Date/Time

ePortfolio (Mahara) Upgrade

Monday, May 21 7:00 PM Monday, May 21 9:00 PM

WHAT IS HAPPENING:  The ePortfolio system (https://eportfolio.pace.edu) will be unavailable during this time while we apply a necessary upgrade to the system.  This work is an update to a new version, Mahara version 18.04.

SERVICES AFFECTED: ePortfolio system (https://eportfolio.pace.edu)

Listserv Upgrade

Thursday, May 24 4:00 PM Thursday, May 24 6:00 PM

WHAT IS HAPPENING:  The listserv service will be unavailable during this time while we apply an upgrade. All mail sent to the listservs during this downtime will be delivered as soon as the system is back up.

SERVICES AFFECTED: Listserv

Blackboard Transaction System Maintenance

Friday, May 25 9:00 AM Saturday, May 26 10:00 PM

WHAT IS HAPPENING: Blackboard Transaction System Maintenance: Friday, 5/25 (9:00AM) – Saturday, 5/26 (10:00PM) - The Blackboard Transaction System will be undergoing a major database and software upgrade.  During this time, the system which is linked to Pharos printing and One Card usage such as food services, and ID card production will be unavailable.  Additionally, several other services, such as S2 Integration, Sam Portal, ID Works, and Bank Mobile updates, will be offline while we perform upgrades.

SERVICES AFFECTED: Pharos printing, One Card, S2 Integration, Sam Portal, ID Works, and Bank Mobile updates.

Recurring Maintenance

Blackboard Learn - Weekly Maintenance

Friday, 2:00 AM - 6:00 AM

SASSERVPROD and RePortal - Weekly maintenance

Monday, 7:00 AM

General IT Maintenance Window

Sunday, 4:00 AM - 10:00 AM

Windows Updates - Desktops/Laptops
Computers that are on will receive updates; Reboot required

Second Tuesday of each month