Web Help Desk Email-to-Ticket Processing Intermittently Unavailable

Location Start End Planned
-none- Monday, August 28 9:19 AM Monday, August 28 12:00 PM No
Resolved on Monday, August 28 12:00 PMThe issue affecting the processing of emails into tickets has been resolved.  Incoming emails are processing into tickets normally again.  We will continue to monitor the system.  Thank you for your patience and cooperation.

We are experiencing an issue with emails sent to and from certain Web Help Desk email accounts, which is preventing the processing of some emails into tickets for follow-up.  We are aware and looking into the issue.  Thank you for your patience and cooperation.